F&I Process & Compliance

Training

F&I Training

and Development

Train Smarter. Sell Stronger. Close More.

Our flagship service establishes a repeatable, ethical, and legally sound sales process that protects your dealership while maximizing customer satisfaction and revenue.

Consultative Neuro Based Selling

Shift from high-pressure tactics to needs-based approaches. Train F&I managers to ask the right questions about

driving habits and risk tolerance, building trust and long-term relationships.

Compliance & Ethics

Rigorous training on federal and state regulations including TILA, GLBA, and the Safeguards Rule. Prevent costly fines and reputational damage

through comprehensive legal education.

Menu Presentation Mastery

Learn effective, legal, and persuasive techniques to present the full range of product options using compliant menu structures that empower customer choice.

Our Three-Point Training Approach

Customized “Why Buy Here” Options line

Build a unique value proposition that sets your dealership apart.

Award-Winning Sales & F&I Training

Learn proven sales processes that boost product penetration and gross profit.

State-of-the-Art Service Retention Tools

Keep customers engaged for the long haul, increasing loyalty and lifetime value.

Our training is not a one-size-fits-all seminar — it’s a tailored, dealership-specific program built around your team’s current strengths, challenges, and goals. We immerse your staff in real-world scenarios, hands-on exercises, and proven sales strategies that have been refined through years of in-dealership experience. The result is measurable improvement in performance, stronger customer relationships, and a consistent boost in both PVR and product penetration across your F&I department.

Training vs. Development: Why Both Matter

Training

Improves specific skills and knowledge needed for the current role.
Short-term and task-oriented.
Enhances technical ability, efficiency, and role-specific performance.
Meets current role standards and expectations.

Development

Focuses on overall growth to prepare for higher responsibilities and career advancement.
Continuous, long-term personal and professional growth.
Builds leadership, decision-making, and problem-solving skills.
Unlocks long-term potential and career trajectory.

At Automotive Performance Consulting, we integrate both approaches into every program, ensuring your team not only performs well today but also thrives in the future.

Advanced F&I Skills Course

This highly-interactive training experience goes beyond the basics, challenging F&I professionals at every level to sharpen their expertise.

What You Can Expect

Real-world case studies and role-playing exercises.

In-depth product knowledge to maximize back-end profitability.

Strategies for handling objections and closing more deals.

Compliance best practices to protect your dealership and customers.

FAQS

What makes Automotive Performance Consulting’s F&I training different from other providers?

Automotive Performance Consulting provides fully customized, in-store and remote F&I training built around your dealership’s real processes—not generic scripts or classroom theory. Our approach combines step-by-step F&I process development, compliance reinforcement, product mastery, and leadership accountability. Every session is delivered by experienced automotive professionals who understand the realities of today’s showroom and can produce measurable improvements in PVR, penetration, and customer experience.

Can you help our F&I team adapt to digital retailing and new technology?

Yes. Automotive Performance Consulting provides hands-on training to help your F&I managers use digital tools, CRM/DMS systems, menu software, and online workflows more effectively. We ensure your team maintains profitability, compliance, and consistent process execution—even in remote or digital retail environments.

Do you offer ongoing support after initial consulting?

Absolutely. Automotive Performance Consulting provides ongoing coaching, compliance monitoring, performance reviews, and strategy sessions to ensure your team continues improving long after the initial visit. Our goal is to become a long-term partner in your dealership’s success, helping you maintain consistency, protect profitability, and adapt to industry changes.

Do you provide compliance reviews or support with regulatory requirements?

Absolutely. We help dealerships strengthen their compliance framework through detailed process reviews, deal audits, and ongoing guidance. Our training reinforces legal standards such as TILA, GLBA, Safeguards Rule, and state-specific regulations—protecting your dealership from unnecessary risk and chargebacks.

Can you train our team on reinsurance and product knowledge?

Yes. We provide clear, practical education on reinsurance structures, profit participation, and the full suite of F&I products. Our goal is to build confidence in presenting products ethically and effectively, allowing your dealership to maximize long-term financial benefits.